To date, 7,000 consumers have contacted BP regarding the bad gas issue, according to the Whiting, refinery.  Due to the huge call volume BP has set up a second customer hotline for the processing of consumer claims in order to better assist those who believe their vehicle may have been harmed by using the fuel affected in the recall, according to BP.  The refinery says any consumer wishing to file a claim should have save sales receipts, credit/debit card records and repair bills and should call 1-800-333-3991 or 1-800-599-9040 to speak to a claims representative.  Customers having trouble reaching someone on the hotline can also access information and submit an online inquiry at www.bpresponse.com.